- How long does order processing take?
Most orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays are processed on the next business day.
- How long does shipping take?
Standard delivery within the United States usually takes approximately 3–7 business days after shipment, depending on the carrier and destination.
- Do you offer international shipping?
Currently, nexusintimategoods.shop ships within the United States only.
- Will my package be shipped discreetly?
Yes. Orders are generally shipped in standard discreet packaging to help maintain customer privacy during delivery.
- How can I track my order?
Once your order has been shipped, a confirmation email with tracking information will be sent when tracking is available.
- What payment methods do you accept?
We accept major payment methods supported at checkout through secure payment processing providers.
- Are payments secure?
Yes. Transactions are processed through secure and encrypted payment systems designed to help protect customer information.
- Can I cancel my order?
Orders may only be canceled before they have been processed or shipped. Please contact customer support as soon as possible if you need assistance.
- What is your return policy?
Eligible items may be returned within 30 days of delivery, subject to our Return & Refund Policy requirements.