Thank you for shopping at nexusintimategoods.shop. We value customer satisfaction and aim to provide a smooth and reliable shopping experience. Please review our return and refund guidelines below.

  1. Return Eligibility

Customers may request a return within 30 days of receiving their order.

To qualify for a return:

Items must be unused and in original condition
Items must be returned with original packaging when possible
Proof of purchase or order confirmation is required
Products showing signs of misuse, damage, or unauthorized modification may not qualify

  1. Non-Returnable Items

The following items may not be eligible for return:

Opened or used personal-use products

Items damaged due to improper use
Products returned without authorization

  1. Return Request Process

To request a return, please contact our customer support team within 30 days of delivery.

Please include:

Order number
Item name
Reason for return
Photos if the item arrived damaged or incorrect

Our support team will review your request and provide return instructions if approved.

  1. Return Shipping

Customers may be responsible for return shipping costs unless:

The item arrived damaged
The wrong item was received
The product has a verified quality issue

We recommend using a trackable shipping method for returns.

  1. Refunds

Once the returned item is received and inspected, refunds will be processed to the original payment method if approved.

Refund processing times may vary depending on the payment provider or financial institution. Most approved refunds are completed within 5–10 business days after inspection.

  1. Exchanges

If you receive a defective or incorrect item, please contact us within 7 business days of delivery. We will review the issue and assist with a replacement or exchange when applicable.

  1. Damaged or Incorrect Orders

If your order arrives damaged, incomplete, or incorrect, please contact us promptly with photos of the packaging and products so we can investigate and assist.

  1. Return Address

Nexus Intimate Goods LLC
2639 BLOOMDALE ST
DUARTE CA 91010
United States

  1. Contact Us

For return requests or refund questions, please contact:

Email: support@nexusintimategoods.shop